Friday, October 20, 2017

10.Order Administration - Back End




10. Admin Back End


• Columns for: First Name, Last Name, Company name, Email, Telephone and Date Account was created

• Capacity to Search by: First and Last names, Company name
 




11.Order Maintenance




• Columns for: Order #, Date and time order created, First and Last names, Company name, Order Status

• Capacity to Search by: Order #, Company Name, First and Last Names 



12. Order Detail


m) RUSH appears when selected when creating an order, if not selected solid white
n) Name of product as appears on order
o) Enlargement of picture used in order
r)  Upload file, Edit file, Delete file. Tiff up to 80meg and Jpeg for thumbnail user account page.
rr) Send. System uploads chosen file and sends email to client
s) Cancel Order
ss) Reason for cancelling an order (required)
t) Field displays current order status. When product arrives to studio status is manually changed.
v) Default status Outstanding. Manually changed to Paid
w) User name
x) User company name





13. Order Statuses

1. Order Created.
When an order is submitted, automatically updated by system.

2. Product Received.
When product arrives to studio, manually changed by admin.

3. Ready.
When Tiff file is uploaded, automatically updated by system.

4. Cancelled.
 When either user or admin cancels an order, automatically updated by system.

5. Paid.
When payment is received, manually changed by admin.





14. Automated Email Statuses


1. Account Creation – When a new user creates an account. User email includes login information (email and password). Email is sent to user and OP Admin Users. Admin email DOES NOT includes login information.

2. Order Initiated – When a registered user submits an order. Email is sent to both user and OP Admin Users.

3. Product Received – When product is delivered to studio the order status is changed to “Product Received”. Email is sent to both user and OP Admin Users.

4. Photography Ready – When studio uploads a photograph the order status is manually changed to “Photos Uploaded”. Email is sent to both user and OP Admin Users.

5. Order Cancelled – When an order is cancelled, either by user or OP Admin. A reason for cancellation is a required field for cancelling an order. Email showing reason is sent to both user and OP Admin.

9. Shipment reminder – When the status of an order has not been changed to “Product Received” or “Order Cancelled” after 15 days the system automatically sends a reminder. Email is sent to both, client and OP Admin.

10. Changes in login information – When user changes email or password. Email to user includes complete new login information (email and password). Email is sent to the registered user ONLY.

11. Forgot Password – When registered user forgets password. Email shows new temporary password assign by system. Email is sent to the registered user ONLY.